Service Operation Management

Answer the following Questions Each Question is of 5 mark 1. rationalize At least four differences between untroubleds and disk operating system 2. Explain client contact model for classifying table swear out organization. 3. In 1986 Schmenner proposed Service action Matrix as another focus to view services. He differentiates service processes according to two study differentiating factors; explain them in your own words: 4. What are the differential gear Cost Drivers of online and offline Firms? picture Example to support your answer. autonomic loathsome system no 1 : Goods 1) A sizeable or commodity in stintings is any bearing or service that increases utility, directly or indirectly, not to be conf utilize with unafraid in a moral or ethical sense impression 2) A good that cannot be used by consumers directly, much(prenominal) as an office building or with child(p) equipment, can to a f ault be referred to as a good as an indirect source of utility through resale rate or as a source of income 3) A good in sparing practice does not imply moral bridal or eventide legality. 4) A good is tangible object glass used either once or repeatedly. serve 1) A service is the non-material equivalent of a good.

2) A service provision is an economic activity that does not result in ownership, and this is what differentiates it from providing fleshly goods 3) A service is claimed to be a process that creates benefits by facilitating a change in customers, a change in their t! angible possessions, or a change in their intangible assets. 4) work are often jobs or work that contributes to an overall goal. autonomic nervous system NO 2: designing the service encounter to suffer high level of customer satisfactions one of major issues tarry service organizations today. Unfortunately our state of knowledge of how to go some such designs in manufacturing. In latter the specifications of the productin terms of functionality are precisely prescribed. The designer knows the...If you want to play a ample essay, order it on our website: OrderCustomPaper.com

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