An analysis of the current activities of Cherwell District Council’s Environmental Services Department Essay

1.0 BackgroundCherwell District Councils Environmental Services Department is made up of two sections (Environmental Services and Amenity Services), which deliver a across-the-board range of diverse serve (see Table 1).Table 1. Services offered by the Environmental Services Department.Environmental ServicesAmenity ServicesFood recourse/Health and Safety in businessesWaste Collection/RecyclingAnimal Welfare/Dog Warden ServiceStreet CleaningPollution Control/ upset NuisancePest Control ServiceHealth Promotion and Disability IssuesEnvironmental Strategy/Agenda 21This report looks at some of the overhauls provided by the commercial team within environmental services who are responsible for viands/health and safety law enforcement, infectious disease control, food/water sampling, licensing/registration, complaint investigation and offering information and training.2.0 IntroductionThe majority of the activities of the commercial team are mandatory imposed on the Council by regulation such as the Food Safety Act and the Health and Safety at Work etc Act. The sections activities are also monitored through quarterly reports to the Chief Executive of the Council, the Food Standards Agency and The Health and Safety Executive.Despite the regulatory function of the section which is primarily the enforcement of the law, it none the less provides a service which is described as the combination of outcomes and experiences delivered to and received by a customer (Johnson & Clark, 2001 p9). Figure 1 lists some of the aspects of the service experience, which can be used when assessing the tint of the service provided.* the extent of personalisation of the process* the responsiveness of the service organisation* the flexibility of customer-facing staff* customer intimacy* the ease of access to service personnel or information systems* the extent to which the customer feels valued by the organisation* the courtesy